Mitchell 1 DIY is easy to learn and use. Most of the program screens have instructions and you can get detailed help instructions by clicking the Help link on any page.

Frequently Asked Question About Mitchell 1 DIY Products

Mitchell 1 DIY is easy to learn and use. Most of the program screens have instructions and you can get detailed help instructions by clicking the Help link on any page.

Common Questions:


How do I purchase Mitchell 1 DIY?
Mitchell 1 DIY comes in convenient and affordable subscription terms of one month, or one year. Just select Subscribe, choose a vehicle, select a subscription term and then open an account. For more information and pricing, visit our Product page. ^ Top

I purchased a pre-paid card and would like to use the product?
Before you can use Mitchell 1 DIY, you need to specify your vehicle and create an account/login for accessing the repair information for your vehicle. Creating an account with a pre-paid Activation Number is quick and easy. Just go to the Mitchell 1 DIY Home page and click the Subscribe link. Then select your Vehicle from the Year, Make, and Model screens to create your account. Choose Activation Number as your Payment Type, and enter it from your Pre-Paid card on the Select Payment Type screen. Then follow the on-screen instructions to complete your account creation process. ^ Top

How do I create an account?
Creating an account in Mitchell 1 DIY is quick and easy process. Just go to Mitchell 1 DIY Home page, and click the Subscribe Now link. You will select a vehicle, choose a UserName and Password for your account. You will also need to select a method of payment for your subscription. You can pay by either entering an Activation Number from a pre-paid card or your credit card information or PayPal for billing. You will need to provide your name, address, and e-mail address. All personal information you enter is protected by Secure Socket Layer (SSL) technology. Once you have created an account, you can begin accessing information for your vehicle. ^ Top

I forgot my password. How do I get my password?
In case you forgot your Mitchell 1 DIY password, you can request your password by clicking the Forgot Your Password link (also available in the Login page). Clicking the Forgot Your Password link opens a screen which initiates a process during which you will enter your e-Mail address of your account and confirm it by a second entry. Then send your e-Mail address to Mitchell 1 DIY. You will receive your new login instructions by e-Mail, normally within 15 minutes. Carefully follow the instructions provided in the e-mail. ^ Top

How do I get a receipt of my purchase?
You can print the receipt confirmation when you have finished purchasing or extending a subscription. You will also receive an e-Mail notification with details of your purchase. ^ Top

How do I extend my existing subscription duration?
Once you have logged in to your account, you can extend your existing subscription from the Account Management screen. You can extend by paying with either an Activation Number or with your credit Card or PayPal. For more information, login to your account, and go to the online Help from the Account Management screen. ^ Top

How do I pay for a subscription?
We accept payments in PayPal (except CAN-PayPal) and credit cards Visa, MasterCard, Discover and American Express. ^ Top

How do I activate/extend my expired subscription?
Even though your subscription has expired, your Mitchell 1 DIY account is still active, and you can still login to your account. Once you have logged in to your account, you can activate/extend your expired subscription from the Account Management screen. You can pay for your subscription extension either by entering an Activation Number or your credit card or PayPal information. For more information on how to extend your subscription, login to your account, and go to the online Help from the Account Management screen. ^ Top

How do I add a new vehicle to my subscription?
Initially, you create your account for a single vehicle. Once you have created your account, you can easily add / purchase subscriptions for your additional vehicles to your account from the Account Management screen. You can pay for your additional vehicle subscriptions either by entering an Activation Number or your credit card or PayPal information. For more information on how to add new vehicles to your account, login and go to the online Help from the Account Management screen. ^ Top

How do I access the Mitchell 1 DIY Manual Help?
Comprehensive online help is available within the Mitchell 1 DIY program. Once you have logged in, just click the Help link in the upper right-hand corner of the screen to display help information for the screen you are working in. ^ Top

Do I need to have JavaScript enabled to use Mitchell 1 DIY?
Yes. By default, Web Browsers are installed with JavaScript enabled. If you, or a system administrator turned off JavaScript during installation, you will need to turn it back on to use all of Mitchell 1 DIY's features. ^ Top

How much does it cost for a subscription?
All pricing is in U.S. dollars for a single-vehicle subscription: 1 Month (31-Days)
Just $ 19.99 , 1 Year (Best Value!) : $ 29.95 , 4 Year (Best Value) : $ 44.95.^ Top

What does my subscription include?
Your Subscription includes: Factory Recall and Technical Service Bulletins (TSBs), -Illustrated Diagnosis and Repair Procedures, Diagnostic Charts and Trouble Codes, Component Location and Wiring Diagrams, Factory Maintenance Schedules. ^ Top

I need information for a vehicle older than 1983.
Mitchell 1 offers Vintage Repair Manuals as part of ProDemand.com, which contains "vehicle specific" repair information from the mid – 1960's to 1982. Almost all Domestic and Import cars, light trucks, and vans are included. Categories of detailed text, tables, and diagrams include: Engine Mechanical, Chassis, Electrical, Wiring Diagrams and Engine Performance. See link for details: ProDemand Repair Information. ^ Top

What do I do If I cannot find the specific repair information I was looking for?
Please send us an e-mail from the Help contact page requesting the missing or unfound repair information. ^ Top

What If my Year-Make-Model is not listed?
We are sorry, all available vehicles are listed. If it is not in the list, it is not covered in our database. Vehicle look ups are FREE! ^ Top

My e-mail address has changed, how do I update my records?
Please e-mail us from the "Help" page informing us of the old and new e-mail address. ^ Top

What information is needed when e-mailing technical support?
The most important information we need is the e-mail address on your account. If there is an error message you've received, we also need to know the exact error number please. ^ Top

What's not included in the Mitchell 1 DIY product?
This product is designed for the "Car Savvy" auto enthusiast and deals only with the mechanical repair and service. The following subjects are among those currently not aligned with the intended use of this product and are therefore NOT covered: Body & Collision Repairs, Headlight / Tail Light Replacement. Windows & Regulators. Door Panels, Locks & Latches. Mirrors, Glass, Wipers, Filters R & I, Spark Plugs and Wires R & I, Radiators & Thermostats R & I, Non-Standard Parts.^ Top

What are the System Requirements?

Web Browsers

Mozilla Firefox
Chrome
Microsoft Internet Explorer

Hardware

Display/Monitor 1024 x 768 resolution recommended
Inkjet or Laser Printer

Internet access (Cable, DSL, etc.)

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