Login Help

To login to the program, simply navigate to the home page and click the login link. You will be directed to a second screen which requires you to enter the user name and password you created when you created your account.

For specific help on any of the login screens, use the links below:

Lost or Forgotten Password

If you have forgotten your user name and/or password, a link is provided in the login screen allowing you to reset your password. Click the link and follow the instructions. You will receive an email with additional instructions. Follow the instructions in the email carefully and be sure to record your new user name/password and store in a safe place.

Logging Out

Your license with Mitchell 1 allows for a specified number of concurrent users. In other words, only a certain number of workstations that can be logged on to the system at one time. If you exceed the number of workstations, you will not be able to log in. For this reason, it is very important that you log out of the system whenever you are finished.

Simply closing the browser window is not enough. If you close the browser window, but don't log out properly, you create an "orphaned" session. In other words, the system still "thinks" you are logged in and counts you as an active user. If there are too many orphaned sessions, you will not be able to login.

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